At Wigs Online Shop, we are dedicated to bringing premium hair solutions—from luxurious Human Hair Wigs to essential Hair Care products—securely to your doorstep. Our policies are designed with your convenience and satisfaction in mind, reflecting the same care we put into curating our collection.
Shipping Information
We ship globally, excluding some remote regions and parts of Asia. Please see below for our efficient shipping options:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.
Shipping Methods & Delivery Times
- Standard Shipping (DHL / FedEx): Delivery within 10-15 business days after dispatch. A flat rate of $12.95 applies to all orders.
- Free Shipping (EMS): Available for orders over $50. Delivery within 15-25 business days after dispatch.
Please note: Delivery times are estimates and may vary due to customs, holidays, or unforeseen carrier delays. Tracking information will be provided for all shipments.
Our Returns & Exchanges Promise
Your complete satisfaction is our priority. If your purchase—be it a Human Hair Blend Lace Front Wig, Protective Braids, or a styling product—doesn’t meet your expectations, our straightforward policy is here to help.
⏰ Key Policy Overview
- Return/Exchange Window: 15 days from the date you receive your order.
- Condition: Items must be unused, unaltered, and in original packaging with all tags and certificates attached.
- Non-Refundable: Original shipping charges are non-refundable unless the return is due to our error.
- Return Shipping: The customer is responsible for return shipping costs, except for damaged/incorrect items.
⚠️ Important: Non-Returnable Items
To ensure the health and safety of all our clients, the following items cannot be returned or exchanged due to their personalized, hygienic-sensitive, or chemical nature:
- Hair Colorant & Developer (chemical products, risk of mixing/use).
- Hair Coloring Tools (for hygiene reasons).
- Opened or used containers of Cream & Pomade, Conditioner, Foam & Mousse, Hair Care, or Body Care products.
- Any item not in its original, saleable condition (e.g., cut, styled, or installed wigs/braids).
Eligible for Return/Exchange: All Half Wigs, Human Hair Blend Wigs, Human Hair Wigs, Braids (Human Hair Braid, Faux Loc Braid), and Ponytails are eligible provided they are in pristine, unused condition with the original cap and packaging intact.
Step-by-Step Return & Exchange Process
Step 1: Initiate Your Request (Within 15 Days)
Email our Customer Care team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include:
- Your order number.
- Product name(s) (e.g., Human Hair Blend Lace Front Wig – Color XYZ).
- Reason for return/exchange (e.g., size, color, style).
Subject Line Suggestion: Return/Exchange Request – Order #[Your Order Number]
Step 2: Package Your Item Securely
Once you receive your RMA number and instructions:
- Repackage the item in its original packaging.
- Include all original tags, certificates, and accessories.
- Clearly write the RMA number on the outside of the package.
- We strongly recommend using a trackable shipping service.
Step 3: Ship Your Return
Send your package to our fulfillment center:
Wigs Online Shop Returns
4571 Crestview Manor
Indianapolis, IN 46278
USA
Step 4: Processing & Resolution
After we receive your return, inspection takes 3-5 business days.
- For Exchanges: We will ship the replacement item promptly. Standard or free shipping will apply based on the new order value.
- For Refunds: We will initiate the refund to your original payment method (see details below).
Refund Timeline & Method
Refunds are processed to the original payment method used during purchase.
- Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds typically appear in your account within 5-10 business days after we process them. The exact timing depends on your bank or PayPal’s policies.
- You will receive an email notification once the refund has been issued.
- Note: Any currency conversion differences at the time of refund are subject to your payment provider’s policies and are beyond our control.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photos/videos of the issue. We will cover all return shipping costs and expedite a replacement or full refund for you.
Need Help? We’re Here for You.
Our dedicated customer service team in Indianapolis is ready to assist you with any questions about shipping, returns, or finding your perfect style.
Email: [email protected]
Address: 4571 Crestview Manor, Indianapolis, US 46278
Response Time: We strive to respond within 24 hours on business days.
Thank you for trusting Wigs Online Shop for your premium hair journey. We are here to ensure your experience is as seamless and secure as our checkout.