Last Updated: October 26, 2023
At Wigs Online Shop, we are committed to your complete satisfaction, just as we are committed to providing premium hair solutions like our Human Hair Lace Front Wigs and nourishing Hair Care essentials. We understand that finding the perfect style is a personal journey. If your purchase doesn’t meet your expectations, our straightforward Returns & Exchanges policy is designed to make things right with the same care and precision we apply to crafting our products.
Our Return & Exchange Promise
We offer a 15-day return or exchange window from the date you receive your order. All items must be in their original, unused, and unaltered condition, with all original tags and packaging intact.
✨ Important Note on Non-Returnable Items: To ensure the health and safety of all our clients, certain personalized or hygienic-sensitive items cannot be returned or exchanged. Based on our product range, this includes:
- Hair Colorant & Developer (Due to their chemical nature and potential for mixing/use).
- Hair Coloring Tools (For hygiene reasons).
- Opened or used containers of Cream & Pomade, Conditioner, Foam & Mousse, or any Hair Care/Body Care products.
- Any item that is not in its original, saleable condition (e.g., cut, styled, or installed wigs or braids).
All Half Wigs, Human Hair Blend Wigs, Human Hair Wigs, Braids, and Faux Locs are eligible for return/exchange provided they are in pristine, unused condition with the original cap and packaging.
Step-by-Step Return & Exchange Process
Step 1: Initiate Your Request (Within 15 Days of Delivery)
Contact our customer care team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number and reason for return/exchange. You can use the template below for your request.
Step 2: Package Your Item Securely
Once you receive your RMA number and return instructions, please:
- Securely repackage the item in its original packaging.
- Include all original tags, certificates, and accessories.
- Clearly write the RMA number on the outside of the package.
- We recommend using a trackable shipping service for your return.
Step 3: Ship Your Return
Send your package to our fulfillment center at:
Wigs Online Shop Returns
4571 Crestview Manor
Indianapolis, IN 46278
USA
Please note: Original shipping charges are non-refundable. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Step 4: Processing & Refund/Exchange
Once we receive and inspect your return (processing takes 3-5 business days after arrival):
- For Exchanges: We will ship the replacement item to you promptly. Standard or free shipping will apply based on the new order value.
- For Refunds: We will initiate the refund to your original payment method.
Refund Timeline & Method
Your refund will be processed back to the original payment method used during purchase.
- Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds are typically reflected in your account within 5-10 business days after we process them. The exact timing depends on your bank or PayPal’s policies.
- You will receive an email notification once the refund has been issued.
- Please note that any currency conversion differences at the time of refund are subject to your payment provider’s policies and are beyond our control.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photos/videos of the issue. We will cover all return shipping costs and expedite a replacement or full refund for you.
Need Help? We’re Here for You.
Our dedicated customer service team, based in Indianapolis, is ready to assist you with any questions about returns, exchanges, or finding your perfect style—from Protective Braids to Human Hair Blend Ponytails.
Email: [email protected]
Address: 4571 Crestview Manor, Indianapolis, US 46278
Response Time: We strive to respond to all inquiries within 24 hours on business days.
Thank you for trusting Wigs Online Shop for your premium hair journey. We are here to ensure your experience is as seamless and secure as our checkout.