Your Guide to a Seamless Experience at Wigs Online Shop
Welcome to our FAQ page! At Wigs Online Shop, we are dedicated to providing premium hair solutions and a seamless shopping experience for our global community. Whether you’re a busy professional seeking instant glamour, a creative soul experimenting with style, or someone looking for reliable hair solutions, we’re here for you. Below, you’ll find answers to the most common questions about our products, shipping, payments, and more.
📦 Ordering & Shipping
Where do you ship to?
We proudly offer global delivery to most regions worldwide from our base in Indianapolis! Please note that deliveries to some parts of Asia and remote locations may be subject to restrictions. You can check availability for your specific address at checkout.
What are my shipping options and costs?
We offer two flexible options to suit your timeline and budget:
- 🚀 Standard Shipping (Recommended for Speed): $12.95 flat rate via DHL or FedEx. Your order will arrive in 10-15 days after dispatch. Perfect for when you need your new Human Hair Lace Front Wig or Hair Colorant quickly.
- 🎁 Free Shipping (Great Value): FREE on all orders over $50 via EMS. Delivery takes 15-25 days after dispatch. Ideal for stocking up on Hair Care products, Creams & Pomades, or trying a new Human Hair Blend Braid.
How can I track my order?
Once your order ships from our Indianapolis warehouse, we will send you a confirmation email with a tracking link. You can use this link to follow your premium hair solutions in real-time on their journey to you.
💳 Payments & Accounts
What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. You will receive an immediate email confirmation once your payment is successfully processed.
Is my payment information secure?
Absolutely. We use secure, encrypted payment gateways to ensure all your financial information is protected. Your security and privacy are our top priorities.
✨ Products & Collections
What kind of products do you sell?
We specialize in premium, versatile hair solutions for every need and style. Our collections include:
- High-Quality Wigs: From Human Hair Wigs and Human Hair Blend Lace Front Wigs to convenient Half Wigs and Ponytails.
- Protective & Styling Braids: Such as Faux Loc Braids, Human Hair Braids, and Human Hair Blend Braids.
- Hair Color & Care: Including Hair Colorants, Developers, Coloring Tools, Conditioners, Creams, Pomades, Foams, and dedicated Hair & Body Care products.
What is the difference between Human Hair and Human Hair Blend products?
Human Hair products are made from 100% human hair, offering the most natural look, feel, and styling versatility. Human Hair Blend products combine human hair with high-quality synthetic fibers, providing a natural appearance at a more accessible price point while maintaining excellent durability and style.
🔄 Returns & Exchanges
What is your return policy?
Your satisfaction is our priority. We offer a hassle-free return policy within 15 days of you receiving your order. If you’re not 100% in love with your item, please contact our team to initiate a return.
What condition do items need to be in for a return?
Returned items must be in their original, unused, and unaltered condition, with all original tags and packaging. For hygiene reasons, certain products like opened Hair Colorants or used Hair Care items may not be eligible. Please contact us for specific guidance.
Who pays for return shipping?
Customers are typically responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service for your return.
🌍 About Us
Where is Wigs Online Shop located?
We are based in Indianapolis, USA. Our address is 4571 Crestview Manor, Indianapolis, IN 46278. All orders are carefully processed and shipped from our facility here.
How can I contact customer service?
We’d love to hear from you! For any questions not covered here, please email our dedicated team at [email protected]. We strive to respond to all inquiries promptly.
💡 Pro Tip: Explore our curated collections by category—whether you’re looking for a transformative Human Hair Lace Front Wig, a stylish Bun/Dome piece, or nourishing Conditioner—to find the perfect product for your unique style journey.
Ready to Transform Your Look?
Start exploring our collections today. Join our global community of confident individuals who trust Wigs Online Shop for premium hair solutions delivered with care, speed, and transparency.
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